Sefket Nouri
Senior SaaS Support Specialist | Technical Troubleshooting & Billing Operations
13+ years resolving complex technical and billing issues, partnering with Engineering, and improving support operations.
View My WorkProduct Impact
Self-service email verification feature replacing a manual workflow that previously generated nearly 1,200 annual support requests.
Operational Excellence
Maintained a 99.22% QA score while supporting complex billing and technical issues.
Experience
Technical Support • Billing Operations • Product Support
"Consistently outperformed billing and account goals while showing deep customer empathy."
Selected Work
Impact at Webflow
Product Support & Engineering Partnership
Self-Service Email Verification
Partnered with Engineering to replace a manual resend workflow that generated nearly 1,200 support tickets a year, eliminating ~99 recurring tickets per month.
Billing & Workflow
One-Click NPO Discount Workflow
Replaced a multi-step manual nonprofit verification process with a self-service portal, streamlining approvals and reducing billing bottlenecks.
Community & Advocacy
Community Advocacy & Support Engineering
Managed 6 months of high-stakes Reddit and Discourse discussions as the public face of Webflow support, deflecting tickets and de-escalating crises.